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Privacy Policy

Last Updated: October 2025

1. Introduction

Fauna Catchers Australia (ABN: 85 003 926 627) (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website faunacatchers.com.au (the “Site”).

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

  • Submit our contact form (name, email address, phone number, message)
  • Send us an email directly
  • Request information about our services
  • Engage with us through other communication channels

Automatically Collected Information

When you visit our Site, we may automatically collect:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on pages
  • Referring website
  • Device information

This information is collected through cookies and similar tracking technologies to help us understand how you use our Site and improve its functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer service
  • To send you requested information about our services
  • To improve and optimise our Site and services
  • To analyse Site usage and trends
  • To comply with legal obligations
  • To prevent fraud and ensure security
  • To communicate important updates or changes to our services

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in operating our Site and conducting our business (e.g., email hosting providers, website analytics providers)
  • Legal Requirements: We may disclose information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, court orders, or government requests
  • Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for 12 months unless you request deletion or longer retention is required for legal or business purposes.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you
  • Correction: You may request that we correct inaccurate or outdated information
  • Deletion: You may request that we delete your personal information, subject to legal and business requirements
  • Opt-out: You may opt out of receiving marketing communications from us at any time

To exercise any of these rights, please contact us at admin@faunacatchers.com.au with your request.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our Site.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect the functionality of our Site.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

10. Children’s Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by updating the “Last Updated” date at the top of this policy. Your continued use of our Site following such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

Fauna Catchers Australia
Email: admin@faunacatchers.com.au
Phone: 0400 928 033
Address: 9 Galah Place, Mountain Creek, QLD 4557
ABN: 85 003 926 627

13. Compliance with Australian Privacy Laws

This Privacy Policy complies with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and applies to personal information we hold.